Refund Policy
Returns: Our policy lasts 30 days, with the exclusion of items in the 'Designer/Local' tab, in which returns are within 14 days (by request of the designers). If 30 days or designer-requested 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The Kevin Tate Store reserves the right to refuse returns for the following: products purchased during a promotional sale period or on markdown/final sale (for example, mid year sales, Boxing Day or in the sale section), underwear, lingerie or swimwear, products not received in their original condition, products without their tags attached, products that appear worn or smell of perfume, deodorant or tan, products that are marked or damaged in any way, products that are on sale/reduced prices/ final sale. Returns are usually processed within five (5) business days of receipt and you'll receive an email detailing your return once it has been processed. Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address provided on the original order. Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery are not subject to a refund on a case-by-case basis, at the sole discretion of the Kevin Tate Store. Once your return is received and inspected, you will receive an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, based on your financial institution.
Late or missing refunds: If you haven’t received a refund yet, first check with your bank to see if your funds are not on a stipulated hold, which is regulated differently, based on your financial institution. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at: CustomerService@whatsyourchic.com. Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: CustomerService@whatsyourchic.com and send your item to: 612 S. 18th Street, Baton Rouge Louisiana US 70821.
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping: To return your product, you should mail your product to: 612 S. 18th Street, Baton Rouge, Louisiana US 70821. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.